Mostly, yes. It is always our plan that you get the same Support Worker for each service so that you get to know the one Support Worker. However, even our wonderful Support Workers do occasionally get sick or do need to take a holiday, so in those cases we will offer you another of our lovely Support Workers.

We recognise that sometimes people are just not comfortable in each other’s company and this is no different in the home support sector. There doesn’t need to be any specific issue, but if you or your family members are not comfortable with the Support Worker, we send you, you only need to contact us, and we will make a change. Our Support Workers are supportive of our procedure to deal with this situation and so there will be no bad feelings if you want to change.

Yes. For Domestic Assistance (cleaning) services our Support Workers will use your cleaning products and equipment such as a vacuum, mop, bucket and cleaning cloths. They will use whatever cleaning products you have or prefer to be used.

We use contractors for our Home and Garden Maintenance services, and they will bring their own products and equipment.

No. Helping Hands Community Care is not approved to manage client Home Care Packages.

We are, however, able to provide services to clients who have Home Care Packages. As these packages are planned through Client Directed Care protocols, clients can choose where their services come from. You need only tell the Case Manager or Co-ordinator of your package that you want Helping Hands Community Care to provide your Domestic, Social Support or Home and Garden Maintenance services and they will organise for that to happen.

No. Helping Hands Community Care is a boutique service and because we are relatively small (though growing), we do not have enough turnover of clients to allow us to keep a waiting list. Larger organisations have a much faster turnover of clients because they have much greater client numbers – therefore some of them (though not all), do keep waiting lists.